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It comes as no surprise that the best performing companies identify and focus on activities that add the greatest value to customers and shareholders. Thus, every department in a company adds value only to the extent that it aligns to the demands of the marketplace - and HR is no exception. Human resources within any organization must have a clear definition of market demands and align the departmental strategy with those requirements. Whether it means contributing to revenue enhancing competitive advantage or to bottom line results, HR departments hoping to add value must have a clear vision of what constitutes high value HR work and reduce - even eliminate - activities of lesser value.
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