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Revenue Leakage has been a universal phenomenon, gnawing up the profit margins of transaction-based industries, especially across their business support systems. However, service providers in industries such as Telecom have always been at the vanguard of embracing the best practices and the most innovative technologies in pricing and billing operations. They could boast of their effective Revenue Assurance solutions as one such best practice, to counter the looming threat of Leakage. In order to get to the root of this challenge and to address it effectively, the author need to understand a banker's 'customer relationship cycle' that includes acquisition strategy, contract negotiations, operations issues, customer servicing, pricing, collections, etc.
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