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In this whitepaper, the author defines the reverse supply chain process, the steps involved and how it can be used as a strategic business weapon. Examples of how the consumer electronics, automotive and retail industries handle reverse logistics are offered. The author also provides an overview of key trends and best practices that will power the reverse logistics process going forward. Also covered are reverse supply chain models such as centralized postponement of returns, decentralized preponement of returns, use of information technology in enabling supply chains and the zero returns policy adopted by some consumer electronics players.
- Format: PDF
- Size: 529.88 KB