Scrum Maturity Model: Validation for IT Organizations' Roadmap to Develop Software Centered on the Client Role

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Within the agile development methodologies context, the topic of client relationship management is strongly focused, mainly due to the importance of collaboration between the development team and its clients. Most clients avoid or are unable to develop a close cooperation with vendor organizations, since it requires a motivation and close participation among key stakeholders in the development processes within and correct usage of the adopted software development methodology. Hence, software development projects fail and become unsuccessful because of this lack of communication.