Business Intelligence Investigate

Seamless Unified Communications for the Everywhere Enterprise

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Executive Summary

Virtually every enterprise is everywhere these days. Employees work at offices, of course, but they also work at home and from public places, including airports, hotels, customer and partner facilities, and coffee shops.

The real challenge for IT managers, therefore, becomes making an optimal selection from among the many choices available. Which one has the set of features that best matches the organization's needs and culture--now and in the future? Which one is the most cost-effective? Which one will be the easiest to implement, use and manage?

Unified Communications promises to deliver tremendous benefit to any organization, and most solutions available today are capable of delivering on that promise to one extent or another. The differences among the multitude of choices available are to be found instead in the robustness of the feature sets, the ease of implementation and management, and other areas. Given the considerable improvements in employee productivity, most UC solutions also afford an acceptable return on the investment despite some dramatic differences in their total costs of ownership.

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