Business Intelligence

Seating Does Matter

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Executive Summary

Creating harmonious teams doesn't solely depend on the talent or output of individuals. It also has to do with the seating arrangements of groups, according to new research from the Kellogg School. Because disagreements about contributions often lead to group conflict, the research shows that different seating plans can improve the overall functioning of a group. In particular, it suggests that helping group members to see one another can also help them see "Eye-to-eye." Psychological research has long shown that one motivator of group conflict is "Self-serving attributional bias," in which people give themselves more credit, especially for positive outcomes, than is rightfully due.

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