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There have been an increasing number of consumers who engage in both online and in-store shopping in the recent years. However, little research has been done in providing integrated services to this group of consumers. The authors present the design of secure Consumer-Oriented Integrated Services (COIS) framework using activity-based attestation to converge customer services of both shopping modes. It offers consumers ease of use and privacy protection in managing receipts, products' warranty cards, coupons and vouchers. The activity-based attestation works by verifying a consumer's action, i.e., proves that the consumer has purchased a product from a retailer.
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