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Federal support organizations face a number of barriers to secure support. Not only have the number of agency offices and regional locations increased, but federal mandates are also heralding the increase of mobile staff and teleworkers. In this environment, connecting the right support specialist with each support incident can be a huge challenge. Bomgar helps one overcome these challenges by virtualizing support. Bomgar acts as a centralized access point for a virtual support structure. Every Bomgar session is logged and recorded, so security-conscious agencies can preserve the highest level of accountability and security, even when supporting decentralized employees.
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