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Support organizations in the financial services industry encounter a number of barriers to providing support securely. Not only has the support environment become highly distributed, with increased branch offices and regional locations, but the number of remote or mobile workers has also risen. In this highly distributed environment, connecting the right support specialist with each support incident can be daunting. Bomgar answers these challenges by making the support staff virtual, thereby enabling support to connect with end users and systems through firewalls regardless of physical location or platform. Bomgar lets one deploy the support team according to business rules rather than physical or technical constraints.
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