Project Management

Securing Support for State Government Agencies

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Executive Summary

State agencies, committees and commissions face increasing pressure to do more with less. The support team within state agencies usually feels this pressure more than other groups do because its performance directly impacts overall productivity. A delay in support responsiveness can slow down the entire organization. Bomgar helps state agencies overcome these challenges with virtual support. The paper connects the support staff to end users and systems through firewalls regardless of physical location or platform. Virtual support lets IT managers deploy specialists effectively, without regard for physical or technical constraints.

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