Date Added: May 2012
This is the age of information and technology. There are numerous opportunities for organizations to shape the future by providing efficient services and obtaining a competitive advantage for handling products and services. E-governance refers to application of information technology tools in the administration to provide quick and transparency of information of programmes and policies of the governments to its citizens. The adoption of existing information technologies in the government administration requires operative knowledge. E-government is the use of information technology to support government operations, engage citizens, and provide government services. This definition is actually quite broad. It incorporates four key dimensions, which reflect the functions of government itself: E-services, E-democracy, E-commerce.