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The purpose of this paper is to give an insight into possibilities offered by the network approach in new service development as a source to increase service providers' competitiveness. The paper is based on the existing literature on this topic. The empirical part is based on ARA framework which is first described in the paper. The empirical part is a study of resources and activities included in the new service development projects in networks. Competitiveness is today widely believed to be directly connected to innovativeness.
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