Selecting Web Services Based on Past User Experiences

Date Added: Sep 2009
Format: PDF

Since the Internet of Services (IoS) is becoming reality, there is an inherent need for novel service selection mechanisms, which work in spite of large numbers of alternative services and take the user-centric nature of services in the IoS into account. One way to do this is to incorporate feedback from previous service users. However, practical issues such as trust aspects, interaction contexts or synonymous feedbacks have to be taken into account. In this paper the authors discuss a service selection mechanism which makes use of structured and unstructured feedback to capture the Quality of Experience that services have provided in the past.