Date Added: Jun 2010
The presence of multiple websites offering similar services has changed the user outlook. The user now prefers to visit those sites, which are easy to use. Many different methods have been proposed to measure usage of a website. The quantitative methods focus on the performance measurement of the website whereas the qualitative methods estimate the user's opinion of a website. In this paper, the authors propose a distinct measure, which combines the qualitative, quantitative factors referred in the literature with rarely mentioned factors such as trust and feature state.