Date Added: Jul 2012
Applications providing "Yellow pages information" for use over the web should ideally be based on structured information. Use of web pages providing unstructured information poses variety of problems to the user, such as use of arbitrary formats, unsuitability for machine processing and likely incompleteness of information. Structured data alleviates these problems but the authors require more. Capturing the semantics of a domain in the form of an ontology is necessary to ensure that unforeseen application can easily be created at a later date. Very often yellow page systems are implemented using a centralized database. In some cases, human intermediaries accessible over the phone network examine a centralized database and use their reasoning ability to deal with the user's need for information.