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To effectively serve the 2 million residents that turn to them for healthcare services, Sentara Healthcare must coordinate operations across some 112 separate facilities in Virginia and North Carolina, including seven acute care hospitals, three outpatient care campuses, seven nursing centers and three assisted living centers. Technology plays a pivotal role in empowering Sentara to achieve its objective of delivering the highest quality, patient-centered care. Currently,team has upgraded to HP Business Availability Center (BAC) software. "The BAC software has a Business Process Monitor tool that lets us create scripts that accurately simulate the user's experience," says Siegrist. "So now we're collecting data about how users experience system performance." Writing such scripts, he adds, is easy with BAC software. Probes that typically would have taken weeks to write can now be developed in just a few hours using BAC tools.
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