SMBs

Service-Centric IT Operations Management in Small and Medium Enterprises: Challenges and Requirements

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Executive Summary

Over the last few years, the heightened pace of innovation in service delivery technologies has increased the complexity of IT Operations Management for organizations of all sizes. This problem is particularly acute for Small and Medium Enterprises (SME's) including regional managed service providers - which have traditionally operated with a lean staff and simpler but silo-based management systems. As long as the technologies they managed were relatively isolated and did not change rapidly, this management and monitoring structure worked fine. However, with the rapid advent of new technologies and the increasing pressure to do more with less - the very fabric of enterprise services has undergone a sea of change.

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