Business Intelligence

Service Is The Path To Growth: How Communications Companies Can Gain Market Share In The Digital Home

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Executive Summary

Amid today's economic turmoil, growth remains the number one priority for Communications service providers. Now is the time to innovate, and differentiated customer service to home technology users provides a path to sustainable growth. Consumers are demanding (and willing to pay for) a new level of technology support in "The digital home," which comprises a wholesale shift away from analog devices to a new world of interconnected digital technologies such as broadband, home networks, consumer electronics and PCs.

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