IT Policies

Service Level Agreement (SLA) Management for NetApp Cloud Service Providers

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Executive Summary

The combination of InControl's SLA management software and NetApp leading technology for Data management and -protection provides a unique framework and full set of hardware, software and tools to enable a strong commercial cloud storage services offering. By enabling a high level business analytics layer for your storage infrastructure based on NetApp, InControl software provides commercial grade, real-time SLA and KPI monitoring for private and public storage cloud environments, including service request, ticketing, metering and billing modules. Customized SLAs are inserted into a 'Contract Manager Interface', which is only accessible to top level administrators who have access to the InControl Portal Server which is delivered via a standard internal network enabled browser. InControl Portal Client is the user interface for real-time SLA monitoring.

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