Enterprise 2.0

Service Level Management of Differentiated Services Networks With Active Policies

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Executive Summary

This paper describes a hierarchical architecture of active policies that performs the management of a differentiated services network to provide the best possible quality of service to users and help fulfilling service level agreements with minimum costs to the service provider. The highly competitive field of providing telecommunication and network services to users calls for the use of advanced network and systems management techniques. These techniques should dynamically optimize every aspect of the equipment and services involved to provide the best possible quality of service to users. This quality might even be formalized through a Service Level Agreement (SLA) between provider and users.

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