IT Policies

Service Management: Return on Investment From ITIL

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Executive Summary

ITIL is currently the undisputed champion of best practice in Service Management but when so many consultancies describe the benefits of ITIL in vague, intangible terms it can be difficult to obtain concrete evidence of just what it can do for one's business. This paper includes examples of how practical, tailored Service Management solutions with a foundation in ITIL best practice can help one organisation cut costs and improve service levels.

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