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Service-Oriented Architecture: Transforming Commerce and Unifying the Customer Ordering Experience

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Executive Summary

Cisco Commerce Transformation is a significant step forward in the journey to a unified ordering experience. By using Service-Oriented Architecture (SOA) and a services-based approach to simplifying critical business processes, Cisco has already achieved notable increases in revenue, productivity, and process visibility. Cisco wanted to create a consistent, unified ordering experience for users of its online commerce applications. Ideally, customers, channel partners, ecosystem partners, and Cisco sales representatives could visit the Cisco site to register an opportunity, configure products, place and track orders, renew maintenance agreements, or evaluate leasing options, all from a single interface, instead of having to navigate multiple portals.

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