Service Portfolio Management: Manage IT for Business Value

Date Added: Feb 2010
Format: PDF

Years of acquiring and managing IT from a problem-fix and techno-speak perspective put the technology function at odds with what business customers expect - demonstrable business value. Business understands and relates to services, not technology piece-parts, so it makes perfect sense that by understanding the cost, quality, function and benefit of services within a portfolio, business decisions about where to invest, divests or even retire services become fact-driven.