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The global telecommunications market is facing enormous challenges in the current economic crisis. Service Providers are being forced to consider a number of options to achieve overall reductions in OPEX and CAPEX to maintain profitability. At the same time, many service providers are undertaking transformation of their BSS and OSS in order to improve customer experience, achieve faster time to market for new services and reduce operational costs. So what is the current state of play in the OSS managed services arena? What are the key drivers and challenges faced by Service Providers today? What benefits do service providers see in a managed services engagement?
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