Service Quality Description - A Business Perspective
Business fields characterized by collective activities are numerous and require well-adapted software-based services to improve the efficiency of business collaborations. The design of services supporting the activities in such domains is usually ad-hoc and relies on the know-how of various involved actors. Based on the authors' experience of designing innovative services for Architecture, Engineering and Construction projects, they proposed a service design method involving business actors, service and technical experts and being intrinsically collective. This paper focus more precisely on integrating non-functional (i.e. service quality) aspects of services in such an approach.