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Each service maturity model has certain benefits, given the business goals of the organization. This paper explains three choices: A transaction-oriented business that is more concerned with internal processing of basic elements; An operationally-oriented business that is more focused on the overall workflow of the organization and using information gathered to improve the workflow; and A systematic-oriented business concerned with ensuring balanced, accurate, and timely information is being translated into solid business strategies and plans. Further, the business plans are supported by a strong, disciplined workflow.
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