Emerging Tech

Services R&D

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Executive Summary

This paper analyses the nature of service R&D activity and growth. The role and significance of R&D in services has been growing rapidly recently, although in the context of services it is also important to note that much innovative activity in the service sector remains of a non R&D and non-technological nature. Thus, all services are becoming more research intensive over time and the significance of innovation to their performance is also increasingly being recognized.

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