Leadership

Shared Services: Operating "Lean And Mean" With Kaizen - Reducing Cost And Response Time In Shared Services For High Performance

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Executive Summary

A lean organization is one that continually reduces wasted costs and improves customer response times, while better meeting customers' needs. Lean brings large cost reductions in shared services, often in the 20 percent to 40 percent range. Lean often uses rapid improvement methods (small, incremental, and fast improvements using the Japanese philosophy of "kaizen") that produce results in a few weeks or months. Lean reduces response times - companies often see processes expedited by as much as 75 percent, even up to 98 percent faster, at even better quality.

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