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Leaders should ensure the creation of strategies systems and methods for achieving excellence, stimulating innovation and building knowledge and capabilities. The value and strategies should help, guide all activities and decisions of the organization. A leader should inspire and motivate entire work force, encourage all employees to improve the productivity and should always be supportive to the creative and innovative ideas of his subordinates. A leader should be easily accessible to both internal and external customers. The leader should place himself in the position of customer and should understand the customer needs. A good leader should exercise good customer contact and care. The leader should empower subordinates rather than controlling them.
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