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British Telecommunications (BT) is a global leader delivering innovative IT and network solutions to business customers worldwide. BT is transforming its business, leveraging its next generation 21CN network platform to build a customer-centric organization focused on innovation and speed to market. It has adopted an 'Oracle First' approach to strategically use COTS applications from Oracle to help it deliver and accelerate standardization and process re-engineering across its entire IT infrastructure. Large Enterprise Services are an economic growth engine for BT requiring a flexible Operations Support System with the capacity to handle customer demands efficiently, since enterprise services are inherently complex to deliver and support a vast spectrum of different types of Customer-Premises Equipment (CPE) that can range from a simple desktop device to a complete trading floor for a bank.
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