Data Management Investigate

Simplifying Support for IT Outsourcers

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Executive Summary

As an IT outsourcer, reductions in service costs are often built into contracts with one's clients. This is one reason companies select IT outsourcers for their technology needs: they see the promise of reduced yearly costs for IT services and support. By virtualizing support, Bomgar answers the demand for increased IT presence. With Bomgar, support staff can be virtually present wherever they are needed without traveling on site. Virtual support staff can even help multiple clients at once for greater efficiency. Bomgar also simplifies support administration. Administrators can deploy specialists virtually to any customer or system, customize security settings for individual clients, and monitor support activity from a central interface.

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