Enterprise 2.0

Six Simple Steps to Improve Service Quality and Reduce Costs

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Executive Summary

Does one have challenges with maintaining the SLA commitment? Does the customer support department get more complex as one adopts the very technologies, such as virtualization or SOA, that were supposed to simplify operations? The successful integration of Service Management solutions is the answer to these questions, and many more. This paper discusses Service Delivery Best Practices, explains what Service Management is, and how a strong service delivery QA process can help one meet business needs and deliver real business value. Benefits from improved Service Management include greater IT staff efficiency, improved service delivery to the business, less risk, and lower costs.

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