Date Added: Jul 2011
The challenges of today's service and support environment just might be keeping you awake at night. The expectations are great and the daily demands relentless. But there's hope.
"By moving away from the current break/fix technical support model and providing a value-added customer experience, organizations can gain a significant business advantage."
This TSIA white paper identifies the 6 toughest issues impacting service and support organizations today, and it offers guidance on improving service levels and how to differentiate competitively based on quality of service.
Download the white paper to learn:
- Why an increase in customer interaction creates a "perfect storm"
- How customers evaluate support
- Which tools are most useful for issue resolution
- Three ways to turn better service into market share advantage