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Six Ways to Boost Service Profitability and Customer Satisfaction

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Executive Summary

Global economic volatility is the new reality. Escalating costs, changing technologies, complex regulations, unpredictable markets and record deficits are impacting businesses around the world and have created new challenges in meeting shareholder expectations. Aftermarket Services (AMS) have become increasingly important as manufacturing organizations look for ways to generate profits, reduce costs, differentiate themselves and drive overall enterprise growth in these market conditions. However, a robust AMS program can be challenging to develop and implement. This paper identifies six strategies to help AMS service operations become globally effective, in turn driving higher customer satisfaction and better business outcomes.

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