Enterprise Software

Smarter Service: The Contact Center of the Future

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Executive Summary

Consumers today expect better. They expect better service, better products and better communication with companies. But to have a single, seamless conversation with every customer across multiple channels, companies can no longer rely on outdated contact centers.

To meet these challenges, many companies are deploying Software-as-a-Service (SaaS) contact center systems - cloud-based platforms that eliminate the problems of IT complexity and inflexibility that are slowing others down.

This eBook is a short introduction to the challenges facing traditional contact centers and the benefits of deploying the contact center of the future.

  • Format: PDF
  • Size: 2822.13 KB