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The logistics industry has long been a major user of IT systems to increase efficiency and enhance customer service. The impact of technology has been seen across the industry; from software solutions that optimise delivery journeys through to ruggedized handhelds that let field staff log their activities. This close relationship with technology has only been increased through the explosion in home delivery that's resulted from the rise of Internet retail. The new demands of a consumer audience looking for real time information and short delivery windows has resulted in a whole new set of logistics challenges.
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