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Due to technological advancements in telecommunications, transportation, and information processing, the typical work performed by service sector employees has dramatically changed. The typewriter, formal secretary, and filing rooms of past years have all given way to new technological phenomena demarcated as progressive steps toward greater corporate efficiency. Because modem service functions can be performed virtually anywhere using new technological tools, American businesses have more opportunities to pursue cost savings in labor. In effect, available labor markets have dramatically expanded, allowing those living in Asia, Africa, and South America to offer their services to U.S. employers.
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