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Is it worth arguing about the number of call centers and the number of positions in call centers why the matter of the number of call centers is important? It is at least in part because, unnoticeably, there has grown to be quite a numerous group of people for whom part of their professional life is devoted to servicing the telephone contacts of their employers. These people are part of the marketing revolution that has been taking place in Poland for a dozen or so years. It is thanks to them that they order goods and services on the phone, carry out bank transactions, and make complaints.
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