Enterprise 2.0

Squeezing The Best Value Out Of ERP & CRM

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Executive Summary

Even at post-tech bubble prices, adopting a ERP & CRM system requires a sizable commitment for any firm. Many of the companies making these investments, though, still are not realizing the maximum value for their money due to common missteps before and after the implementation. Some firms, for instance, approach ERP & CRM from strictly a plug-and-play perspective.

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