Stochastic Modeling of Composite Web Services for Closed-Form Analysis of Their Performance and Reliability Bottlenecks

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Executive Summary

Web services providers often commit Service-Level Agreements (SLAs) with their customers for guaranteeing the quality of the services. These SLAs are related not just to functional attributes of the services but to performance and reliability attributes as well. When combining several services into a composite service, it is non-trivial to determine, prior to service deployment, performance and reliability values of the composite service appropriately. Moreover, once the service is deployed, it is often the case that during operation it fails to meet its SLA and needs to detect what has gone wrong.

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