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Scope creep is one of the most common reasons projects run over budget and deliver late. Although changes to scope during a project are often done with the best intentions, scope creep is considered a negative occurrence to be avoided. Most project managers have experienced a situation where the customer asks for something outside the scope agreed and expects it to be included at no extra cost. In fact they're probably acting as if it's always been included. Defining the boundaries of a project is difficult, but without a clear definition you're heading for problems.
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