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This is the point where citizens are most aware of how well their local government serves them. The quality of their experience at that office is likely to influence their opinion of whether they are getting a good deal for their tax dollars.
And yet, when it comes to technology, government branch offices are sometimes neglected. Old, nonstandard equipment and legacy infrastructures often impede customer service with slow, unreliable access to information and applications. Some branches may not even have on-site IT support, so local employees try to manage and troubleshoot systems. This can sap their productivity and take their focus away from serving the citizen.
Meanwhile, the tight economy and consequently squeezed budgets are causing governments to consolidate branch locations. Various levels of government are even integrating their IT departments in an effort to cut costs and increase efficiency. Such consolidation and integration offer a golden opportunity to streamline and standardize technology and operations, enabling greater efficiency and improved service. Unless the consolidation is carefully planned and executed, however, it can backfire and instead create more complexity, more expense and less efficiency.
This strategy guide will explain how, by using HP's Converged Infrastructure, you can upgrade technology, standardize equipment and improve IT practices-all of which can help reduce IT costs, cut network downtime, increase productivity and improve service to constituents.
This whitepaper is a rich media document, and includes industry analyst research, multimedia content, risk assessment tool, solutions brief, valuable reference articles and several detailed customer case studies, all embedded within the single dossier.
Sponsored by: HP and Intel:
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