Streamlining A Healthcare System's Back Office Delivers Across-The-Board Savings

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Executive Summary

As the health system expanded its suite of outpatient services over recent years to meet the needs of the state's growing population, patient visits throughout the system had been steadily increasing. One critical area of the healthcare provider's business directly impacted by this growth was the back office. A major problem for the healthcare system was its process for handling the immense amount of denial claim data it required for resubmitting claims that were rejected or denied the first time.

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