Stressed Out Overworked Systems Should Just Say "No"
The consequences of pushing an operation to its max can lead to many negative consequences such as increased costs and worker burnout. In the extreme, family members of deceased workers from Foxconn in China, an Apple supplier, can tell tales about the effects of overworked systems. New research by ITOM Professors John Semple, Sreekumar Bhaskaran and Karthik Ramachandran at SMU Cox offers a novel and pragmatic approach to managing demand through better operational choices. Their research also serves as a cautionary tale for overworked systems.