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To compete successfully today, companies need to look beyond operating efficiencies to improving their processes for managing performance. Many companies have invested heavily in performance management technology, but have placed less emphasis on performance management processes. Our survey of senior finance and IT executives reveals that companies that have adopted clearly defined, well-structured, repeatable processes for strategy setting, business planning, and decision making are more able to make well-informed and timely decisions in response to internal and external changes, among other business benefits.
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