Studies on Major Factors of Innovation Systems for Telecommunication Company in Indonesia
Telecommunications in Indonesia has grown extraordinarily, especially from beginning of the year 2010. This condition has made telecommunications becoming the promised business and ready facing the tight market. The competition is high due to the large mobile phone operators, which made the quality of services becoming less noticeable, severely operators are focusing on offering cost. Every year revenue per users is found to be decline, resulting innovation and improve quality of services which can increase income and sustain customer's loyalty.