Business Intelligence

Success Story: ING Australia IAM

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Executive Summary

Business: ING is one of Australia's leading providers of fund management, life insurance and superannuation accounts. It has more than $45 billion in assets under management. Its services are provided via a network of financial advisers and institutions.

Challenge: ING is increasingly using the Internet to deliver customer services. When the company decided to launch a new online application for advisers to manage group risk insurance applications, it needed to ensure confidential medical and financial customer data was protected from unauthorised access.

Solution: ING deployed a CA Identity & Access Management solution, which is used to authenticate the 2,000 insurance advisers that use the application. Through a combination of user-based controls, role-based access and detailed logs, the company has been able to simplify identity management and ensure regulatory compliance.

Result: The online application has enabled ING to increase the efficiency of managing its group risk applications while at the same time safeguarding customer data. This is key for sustaining competitive advantage and service quality. Download this paper to read the rest of this success story.

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