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Supply Chain Management: Creating A Spirit Of Cooperation Between Suppliers And Customers

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Executive Summary

As more and more companies improve their internal processes they are turning to Supply Chain Management (SCM) to get the next breakthroughs in performance. Adding fuel to the movement are advances in information technology that make it possible to share information within and between companies on more of a real-time basis. The challenges in implementing SCM are as much people-related as they are technical. This paper addresses the challenge of creating a more cooperative working environment between companies, a critical ingredient for achieving the potential improvements in performance that SCM offers

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