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In this report, HDI shares the current practices of technical support staffs, across more than thirty industries, regarding their practices related to using mobile devices to provide support to end users.
This report is based on information of 233 technical support organizations and provides insight into not only the utilization of mobile devices by support teams but also the pros and cons of that practice.
Download this resource now to find out how organisations are using “Mobile-Support”.
- Format: PDF
- Size: 1225.39 KB