Business Intelligence

Supporting Social Organization Modernization With Commercial Software

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Executive Summary

Social organizations throughout the world are in the midst of transforming the way they deliver services to meet challenges that range from changing client expectations to decreased program funding. These challenges are exacerbated by tough economic times and increasing pressure to achieve complicated social outcomes. To thrive, or even just survive, in such circumstances, progressive social organizations are adopting business models that focus on client needs and target services and benefits to achieve specific outcomes.

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